The Hub is similar to the reception of any hotel, giving you a place where you get to monitor and know everything about your business and its engagement in the upcoming days. The hub has different sections which allow you to access all the booking...

The first time you log into your account, you'll see a prompt to 'Get Started.' Click it to complete the basic settings for your hotel. Quick Set Up You'll be brought to the Quick Set Up screen with the 3 easy steps to complete your step up. You c...

The Hub sub-section allows you to see and manage all upcoming bookings in one place, including guests that are checking in, checking out and continuing their stay. To find the Hub To open the Hub, select Front Desk from the left hand menu, and ...

The Hub sub-section allows you to see and manage all upcoming bookings in one place, including guests that are checking in, checking out and continuing their stay. To find the Hub To open the Hub, select Front Desk from the left hand menu, and ...

The Hub sub-section allows you to see and manage all upcoming bookings in one place, including all Staff, Guest and Booking Tasks that are due today, those that are overdue and those that have no due date. To find the Hub To open the Hub, select...

The Bookings report is designed to help you better understand your guests' behavior. Just go to the Insights / Bookings section. This insight will show you useful information such as: Average Booking Average Guest Purchases Average Total Income ...

Once you've been using for a couple of weeks, you'll start to gather many useful financial information about your business. At this time, it is beneficial to review some of the financial reports creates for you. This way you will know where to inv...

With Tashi, you have the freedom to charge add Fees to the accommodation booking, as part of checkout. You could charge a card processing fee, a cleaning fee or a service fee - the opportunities are endless! These fees are included as part of the ...

To view or edit a booking (a) click on the Booking from the Availability Calendar (b) click on the Booking from Booking List (Front Deck -> Bookings) (c) Enter the Booking reference in the 'Quick Find' search field in the top navigation at the top...

You can choose for the prices listed to include or exclude tax.  Just go to Back Office / Settings / Business & Finance. Set the option "Manage prices excluding tax" to be Active or Inactive . .

Click 'Create' in the Navigation Header (top right) and select 'Booking' to quick create a booking.  In the Availability Calendar in the Hub , click any date to quick create a booking; Enter the booking information into pop up form and save to re...

You can add payments to your bookings under the 'Payments' tab of the booking. View one of your bookings and click on the 'Payments' tab Click 'Add payment' Complete the form and click 'save'

You can easily print your Booking data to view it on paper or share via pdf. To print your Booking data: Go to the Bookings sub-menu from the Front Desk module. Filter your data according to the options. Click ' Print ' to launch your com...

You can easily export your Booking data in an excel CSV file to drill into particular categories (filters) of booking data that you want to investigate. You may want to find a specific booking, or use your excel data analytic tools to spot trend...

You may want to delete a Booking from your system if there has been a double Booking recorded in error or you want to remove unwanted data. If you only want to Edit your Booking , please read this article. ❗️WARNING❗️ Once a Booking has been d...

Filter your Booking data to find a particular booking or type of booking. Use the filters, in collaboration with the Insights module, to better understand your performance and make better business decisions. To access your Booking data, go to the...

With Groups (Group Bookings) you can easily classify different bookings and differentiate the services you would cater them to. You can create a group booking by following these simple steps: Go to the 'Front Desk' and Select the 'Groups' option. ...

You can easily P rint your Group Booking data to paper or pdf or export it into an excel CSV file. Printing or exporting the data into an excel CSV file will enable you to analyse your data, gain insights and make better business decisions. To p...

You can add Extra purchases to existing bookings from within the booking, these will be automatically added to the amount owed for the booking and shown on the invoice. To add an Extra to an existing booking: View one of your bookings and click...

Add in the Extras , such as products and services that you sell such as tickets, food & drinks or other auxiliary items.  Once you have added you Extras, you can quickly search and add them to a booking, or create an entirely new sale if you don'...

With you can send emails and personalized offers to your guests according to their preferences and interests. In addition to increasing your sales, this allows you to provide a better experience for your guests. Before starting to create an extens...

There are three quick ways to create a Guest: Click 'Create' in the Navigation Header (top right) and select 'Guest' to quick create a booking.  Go to the Guests sub-menu in the Front Desk modal and click 'Create Guest.' In the create Booki...

Before, during or after a Guest's Booking you may want to make a note about them or their Booking for future reference. For example, a Guest has said that they are interested in learning about future promotions from your business, and you want to...

To find any Guest or Booking details : Write the Guests name or Booking reference in the 'Quick Find' search bar in the top navigation bar The Guest's name and Booking information will appear below.  Click the Guest name to view the Guest informa...

You can create separate accounts for each one of your staff. Also, you can grant certain permissions for each staff member to restrict their use in. You can find the permissions setting in Back Office / Settings / Staff & Permissions. The Staff &...

Sometimes you may want to charge a Guest for a Staff Task.  For example, when you add the Staff Task "Pick up Ms Shakira at the airport,' and you want to charge $20 to complete this Task. You can create a Staff Task, charge for completing this St...

Staff Tasks help you and your team keep on top of tasks to be done for Guests and Bookings.  You can create Staff Tasks for all and any procedures and processes you use to run your business.  For example, you can create them for Check-in, Check-...

With Tashi, you can choose how your Rate Plans are displayed on your Booking Engine. The dropdown style is the default setting in Tashi but you can choose between Dropdown and Radio button style in your Settings. Dropdown style Radio Button style ...

With Tashi, you can promote specific Rate Plans using promo text that motivates the guest to book. How to add Promo text to your Rate Plans To add promotional text for a specific Rate open the Room Type and go to Room Rates > select the specific R...

With Tashi, you can offer different rates for your Rooms, Homes, Beds etc. using our advanced Rate Plan feature. For the same Room, Home, Bed etc., you could offer early bird discount rates, rates including/excluding breakfast and more! You can re...

Do you want your bookings from the main online distribution channels (Booking.com, Expedia, Hotels.com, etc.) to appear in your account automatically? Then you can use our Channel Manager connection! When you receive a booking, will update the ava...

You can create specific room types according to your hotel services and facilities.  Note: Room type should not to be confused with creating Rooms. Learn the difference between Room Type and Rooms. Create a 'Room Type': Log in to your account usi...

Let's say you have 5 Single rooms (with the same features and prices). Do you have to create the 5 rooms one by one?  No! You can do this automatically. Follow these steps: Go to Back Office / Rooms. Click Create Room Type. Let's say the name Room...

What is the difference between "Room Type" and "Rooms"? Lets explain the difference between "Room Type" and "Rooms" through an example: Imagine your hotel has 10 Double Rooms. Each one of these Double Rooms cost the same price and have the same be...

Tashi's calendar feed feature can be used in conjunction with calendar feeds from your different OTA channels (Airbnb, Booking.com, Expedia etc.) to prevent double bookings. There's no channel manager needed. Each OTA channel has its own method o...

Manually refreshing the Calendar Feeds You can refresh the calendar feeds at any time by using the refresh button. This is useful where there's a delay in an expected blocked-out booking coming in or you want to check if you're missing bookings. O...

Do you want to check the bookings that have been created via the Calendar Feeds? Simply go to the Back Office -> Settings -> Calendar Feeds -> Bookings tab. Here you can filter and view all bookings that have been created in Tashi via your setup C...

With Tashi, you can sell the same physical room/bed/home under multiple layouts using our shared inventory feature. Shared inventory enables you to offer flexible booking options to your guests and helps you maximise your revenue from direct, webs...

With Tashi’s Calendar sync feature, you can keep your property’s availability up to date across all of your Online Travel Agent (OTA) sales channels such as Airbnb, Booking.com, VRBO etc. What can you do with Calendar Feeds? 📆 You can export cale...

To manage the room rates, you need to follow the following simple steps: Log in to your account using your registered email id and password. Go to the 'Back Office' section and click on the 'Rooms' option. You will see your list of room types...

Steps Go to Back Office / Rooms. Click on the Room Type you want to edit. You will see "Edit Room Type". Click on room rates Click Add Special Rate. You can choose between 2 options: Repeating date: if you want it to be repeated every year. Specif...

Sometimes you may want to block a room for a particular date or particular days of a week so that it won't be shown as available on the booking widget. Stop Sell allows you to configure it in a couple of steps. Just follow these steps: Go to Back ...

With Tashi, you can provide access to your account for your staff and other users and control their permission levels. Adding a User Profile To add access go to Back Office -> Staff -> Create a new Staff Member Basic information: You'll be asked...

This article shows you 3 easy steps to take to join Tashi.  __________________________________________________________________ Step 1: Sign in and go to the Subscription section  Step 2: Build your Plan Click to add / remove the Tashi modules that...

Customising you Business & Finance setting is something you should only have to do once. Here you can enter your hotel's information that will appear on the receipts or invoices you generate for your guests. To set up or edit the information, go t...

The Back Office settings section allows you to customize your account to your business.  To understand what each setting option means see the relevant section below. Rate Plan Rate Plan allows you to create and manage the rate plans for your vario...

If your hotel accepts payments in different currencies and wants multiple currencies to appear on your receipt, with can do this.  Just follow these steps: Go to Back Office / Settings / Business & Finance Setup. Go to the option: Enable Multi-Cur...

To view and edit your list of taxes, just go to Back Office / Settings / Tax Details